Adoption of Web-based Services for Transaction Processing by Organizations: A Multilevel Contextual Analysis

The purpose of this study was to determine the affect that contextual factors such as IS maturity of the organization, organizational factors, and environmental characteristics have on perceived usefulness and adoption of web-based services for transaction processing in organizations. To achieve the purpose of the study a research model and 10 hypotheses were developed based on past literature review. To test the hypotheses, data were collected from senior managers in small business organizations using an instrument that was carefully developed and tested. Structural Equation Modeling was performed to test the goodness of fit of the model as well as the hypotheses. The model suggested moderate fit of the data. This study reveals the importance of perceived usefulness in adoption of technologies by organizations. Other important factors are IS maturity of a company, firm performance, and the budget allocated for IS by the leaders in the organization.